Personal information we collect
Some of the information we may collect includes:
- Contact information including your email address
- Specific information relevant to customer surveys and/or offers
- Demographic information, including postcode, preferences and interests
For the extensive collection of cookies we gather, take a look at the List of cookies we collect section.
Your information never leaves us
We utilise your information to better understand your needs and offer you a more refined and customised service. More than that, we use it for:
- Internal record keeping
- To enhance our products and the way we offer our services
- We sometimes send periodic promotional emails regarding special offers, new products, or other relevant information that you may find beneficial
- We sometimes use your contact information for market research purposes. This may be by phone, email, fax or mail
- Your information is also used to help customise the website based off your interest
Our Reliable Security Measures
You can rest assured that your information is secure with us. We have implemented many physical, managerial and electronic measures to prevent any unauthorised access or disclosure of your information. All personal information we collection is secure and safeguarded.
Cookies are small files which ask permission to be installed onto your computer's hard drive. When you consent, the file is installed and the cookie helps by analysing web traffic or informs you when you visit a certain site. This means that web applications are able to respond to you as an individual. Web applications can then customise their functions to your specific needs or preferences. They do this by remembering information about your likes and dislikes.
We identify which of our pages are being visited, using traffic log cookies. This allows us to analyse data relating to specific web page traffic and customise these pages in relation to our customers’ needs. This information is only used for statistical analysis applications and then is promptly removed from our database.
A warning about any links to different websites
Our website has been designed to offer relevant information to our customers by suggesting links to other valuable websites. Please keep in mind however, once you use these links you are leaving our webpage all together and we do not have any control over the other site you visit. This means that we cannot be held responsible for the protection of any personal information which you share whilst on these sites, for they are not covered by our privacy statement.
Do you wish to control your personal information?
If you wish to restrict how much of your personal collection is collected, then you can do so in a couple of ways:
- If you’re asked to complete a form on our website, ensure you tick the box which indicates you do not wish for your information to be used for marketing purposes
- Alternatively, if you have already granted us permission to use your information for marketing reasons, you can change your mind whenever you’d like by contacting us at [email protected]
We will never distribute, sell or lease your private information to anybody without your express permission, or if required to do so by law. Any relevant promotional information which we send you regarding third parties, will also only be done so with your permission.
If you’d like any details regarding the personal information we have on you under the Data Protection Act 1998, you can request this information for a small payable fee. To make the request, please write to 13 Dee Crescent Tuncurry NSW 2428 Australia.
If any of the details we are holding about you are incorrect, then please contact us immediately on the above address or by email and we will rectify any incorrect information.
Take a look at the table below for a full list of the cookies we gather and their purposes.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|