A QUICK AND EASY ORDERING PROCESS
We aim to make our service flexible and efficient and have refined the ordering process to ensure maximum convenience.
The Ordering Process
- We first require your written instructions, whether by e-mail or by mail (We are unable to accept verbal contracts and must receive your invoice and delivery information in written form).
- Next you will be asked to approve a digital sample of our work to ensure you are happy with the design.
- Once we receive your approval in writing, your order will be scheduled for production.
- We will then send you an acknowledgement of you request, including a reference number and a complete summary of your order details.
- You can then expect to receive your order promptly on the date listed on your acknowledgement.
If you have any queries regarding the stages of this process, feel free to give us a call and allow us to provide any additional information.
We use DHL express to deliver our products anywhere within Australia and even overseas. The price of delivery will vary depending on the size of your order. All delivery costs are included in our final invoice before you confirm the order with no hidden extras.
We strive for no unnecessary delays, the moment your order leaves our factories, it will be delivered straight to your door.
Quality Service and Easy Returns
We strive to offer a valuable experience for our customers by providing excellent products and a reliable service that makes the purchasing process as straightforward as possible. We are committed to ensuring our stock levels are high so everything listed on the website is on hand for you to purchase. Each listed product comes with an estimated rush delivery timeframe to give you an idea of when we can get your order to you.
If an ordered item is not available or we are unable to complete your request, we will organise an alternative item, provide a full refund or organise a backorder within two business days.
We endeavour to provide all of the necessary information on our product descriptions to ensure our customers can make their purchases with confidence. We ask that you please purchase your order items carefully, as we do not usually offer refunds for a change of heart.
If you receive any defective products or items which do not function as advertised, then we will happily remake your items.